Showing posts with label coeliac celiac gluten catering airlines. Show all posts
Showing posts with label coeliac celiac gluten catering airlines. Show all posts

Wednesday, June 9, 2010

If you're Coeliac, don't fly Virgin Atlantic

I went to San Francisco last week on a work trip. Have only flown BA since diagnosis, but with the strikes and wanting to fly with a friend who'd already booked, I went Virgin. Of course I pre-booked gluten free food.

On the way out I was pleasantly surprised with a lunch that was GF and vegetarian! (I've been eating chicken since diagnosis out of necessity but am still a veggie at heart so was really pleased by the veggie dish). It went downhill from there tho. An hour later ice creams came round, and after analysis of the label I decided it was ok to eat one. An hour later - warm wraps. A veggie and meat option, but both in flour tortillas, so obviously no good, but I wasn't too hungry so not bothered.

Several hours later, however, (and 7 hours after lunch) "tea" was served. Sandwiches, with a cookie. I asked about gluten free and the cabin crew asked around then looked bemused. I was given a bag of grapes, because "nothing else was loaded on the plane". The guy was very apologetic, but I was left hungry.

I emailed Virgin, explaining that I hoped this was a one-off. But sadly, on the way back, the same thing. Ok meal after take-off, then when everyone else got savoury croissants and a muffin for breakfast, I got leftover fruit from premium economy (it was on china plates with metal cutlery - kind of a giveaway). That's really pretty rubbish, as I pointed out to the cabin crew: eight squares of pineapple and melon doesn't really count as a "meal". This time around instead of apologising they were quite dismissive and explained that fruit was the only option, in a manner that suggested I was rather above myself for expecting anything else if I was to be so troublesome as to be coeliac.

I've written to Virgin Atlantic to complain, once for each journey. I'm told by the auto-response that I may get a result in 28 days. I'm not holding out.

Big fail for Virgin Atlantic on the coeliac front.